Start A New Career Where You Can Lead With Your “Hart”
Hart Heating & AC is growing, and we’re looking for talented HVAC professionals who take pride in doing quality work and making a real difference for customers in Lubbock, TX. We’re more than a service company — we care about solving problems the right way, with attention to detail and a commitment to excellence.
Job Openings for Office Staff
Location: Lubbock, TX Job Type: Full-Time Reports To: Operations Manager / Owner
About Us
Hart Heating and A/C is a growing HVAC company serving the Lubbock area with residential and commercial heating and cooling services. We're looking for an organized, personable Dispatcher to keep our technicians on schedule and our customers informed.
Job Summary
The Dispatcher is the central point of coordination between customers, field technicians, and the office. This role manages incoming service calls, schedules and routes technicians efficiently, and ensures smooth day-to-day operations so jobs are completed on time and customers have a great experience.
Key Responsibilities
- Answer incoming calls, texts, and online requests for service, maintenance, and installation
- Schedule and dispatch technicians based on location, skill set, urgency, and availability
- Monitor technician progress throughout the day and adjust schedules for delays, emergencies, or cancellations
- Communicate with customers regarding arrival windows, delays, and follow-ups
- Maintain accurate records in the company's dispatch/CRM software (job status, notes, parts needed, etc.)
- Coordinate with technicians on job details, parts availability, and access instructions
- Prioritize emergency and same-day service calls
- Follow up with customers post-service to confirm satisfaction and schedule any needed callbacks
- Support billing/invoicing handoff by ensuring job details are complete and accurate
- Maintain clear communication with the operations manager on daily workload and any recurring issues
Qualifications
- High school diploma or equivalent required
- 1+ years of dispatch, scheduling, customer service, or call center experience (HVAC/field service industry a plus)
- Strong multitasking and organizational skills
- Clear, professional phone and written communication
- Comfortable using scheduling/dispatch software, CRMs, or field service management tools (e.g., ServiceTitan, Housecall Pro)
- Ability to stay calm and problem-solve under pressure, especially during high-call-volume days (extreme weather, etc.)
- Basic understanding of HVAC service types and terminology preferred but not required
Schedule
- Full-time, Monday–Friday 8:00 AM–5:00 PM
- May include occasional weekend or on-call rotation for emergency dispatch
Compensation & Benefits
- Competitive hourly pay, based on experience
Fill out the application form below!
Join the Hart Heating & AC team. We can't wait to hear from you!
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