Our COVID Response
We're taking steps to take of you, your home, and our staff.
At Hart Heating & A/C, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important now. Because our services play a vital role in maintaining health, safety, and comfort in the Lubbock area, we will be remaining open throughout these trying times. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.
Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at (806) 795-1207.
Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may result in some inefficiencies, they’re necessary to ensure the health of those we serve.
Any employees showing symptoms will be asked to remain home until medically clear.
Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19, or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow us to properly equip our staff before they enter your home.
Troubleshooting equipment can sometimes be done from the outside your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.
Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and to help minimize face-to-face contact.
While we will continue to service everyone in the Lubbock area, we'll take extra precautions around clients in areas deemed high-risk by the CDC.
We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will be sending out electronic authorization forms instead.
Regarding Maintenance Calls and Other Scheduled Visits
We’ll reach out to you before our visit to outline the above procedures.
At Hart Heating & A/C, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than for others. If you would prefer, we’re happy to reschedule any pre-existing appointments. To do so, please call us at (806) 795-1207.
Hart Heating & A/C will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy, or wish to discuss our COVID-19 response plan in more detail, please call (806) 795-1207 or email us.
We appreciate your patience and understanding.
Year-round maintenance and service. Your AC unit and furnace both need annual tuneup to keep your family comfortable.
Make sure your home is mold and toxin free. Our air quality service keeps your indoor air clean.
Home safety is more than an alarm system. We check carbon monoxide levels and clean out dryer vents.
Take your home to the next level with whole house humidifiers, modified ductwork, and easy-to-see thermostats.